FAQS
Can Hitench.com recommend specific products to me?
Sure. Hitench.com could make recommendations according to your requirements.
Three ways will support your sourcing:
1. Post Sourcing Request to Source Now We will match suppliers for you.
2. Subscribe to your interested Product Alert and you will get emails with the latest and hottest products information periodically.
3. Send your requests to us directly, We’ll get back to you.
What should I do if I can’t find suitable products?
When you have difficulty with searching for products, our Easy Sourcing channel helps you trade easier.
Please Post Sourcing Request on Hitench.com. Once your sourcing request is approved, the supplier who can provide items you need will reply the request and give quotations to you.
How can I reduce trade risks during business?
Hitench.com would like to remind you of paying special attention to trade safety. The suggested business process is as follows: sign a formal contract or Performa Invoice before payment, check the bank account during payment, apply for loading supervision service after payment, etc.
To secure your payment, you are advised to use Secured Trading Service.
What should I do if I can’t find suitable products?
When you have difficulty in searching for products, our Easy Sourcing channel helps you trade easier. Please Post Sourcing Request on Hitench.com.
Once your sourcing request is approved, suppliers who can provide items you need will reply the request and give quotations to you.
How to return your purchase?
A return in 4 simple steps
1-Authorize your return
To return your product, sign-in to your account and submit a return authorization form. Don’t have an account? Use our guest return form.
2-Re-pack your package:
Reseal the original package with the product you’re returning inside.
3-Print & apply the return label:
Print the return label, and cover the original shipping label on the sealed package with it.
4-Ship your return package:
Bring your package to the courier indicated on the return label. Find Local Post offices & FedEx drop-off locations.
How do I verify my order status?
If you placed your order as a guest, consult your email.
If you placed your order with your account:
1.Sign in to your account
2.Access the Orders/Refunds section
3.View ‘order status’
Possible order statuses:
Paid: Order has been paid
Partially refunded: Order has had one or more items refunded
Refunded: Order has been refunded
Fulfilled: Order has been picked, packed & shipped
Unfulfilled: Order has not been shipped yet
Where can I get my tracking number?
Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.
Contact customer service with your questions.
How long will it take for someone to get back to me?
We’ll get back to you within two business days. In unusually busy periods, we’ll get in touch within three to five business days.