Shipping Policy
Shipping
Once your order transaction is complete, you’ll receive a tracking number in a confirmation email, allowing you to track your package at every step. Contact our full-time customer service staff to answer questions that may arise before or after placing your order.
*After discounts and before taxes. Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.
Tracking Orders
After placing an order, you will receive a tracking number via email. You’ll also be able to see the tracking number in your account.
Delivery Date
Usually the express delivery time is 10-15 working days.
Sea Shipping usually takes 20-35 working days, depending on the distance to the destination country.
For deliveries to the United States and other countries, Hitench does not guarantee estimated delivery dates. Couriers’ sub-contract shipments & customs’ variables are unknown. For more info, read the following section.
Cancelling Orders
Contact customer service via live chat. Outside of business hours, please email service@hitench.com with ‘ CANCELATION OF ORDER #0012345’ as the subject.
Note that we fulfill & ship all orders in 24 hours. If the order you wish to cancel has been shipped, we cannot cancel it.
. Outside of business hours, please email service@hitench.com with ‘ CANCELATION OF ORDER #0012345’ as the subject.
Note that we fulfill & ship all orders in 24 hours. If the order you wish to cancel has been shipped, we cannot cancel it.
International Shipping
Please note:
Hitench can ship orders to EU countries.
U.S. and International orders are not subject to Chinese taxes.
We reserve the right to refuse U.S. and International orders.
Refusing Delivery, Unclaimed Orders, Incorrect Address
If you refuse your order upon delivery, or no one was available to accept your order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you may incur a re-shipping fee.